FAQ

Frequently Asked Questions

Absolutely. While some of our guests can run all day, we have others that burn out a little earlier. Our staff is trained to watch for cues from your pet that let us know when they’ve had enough. We’re happy to separate dogs from the group for a few minutes to a few hours to ensure that they get the rest they need and thoroughly enjoy their time in the pack.

Nail Anatomy The anatomy of the dog nail consists of what is called the “quick,” which is covered with an outer material called the “shell.” The quick is responsible for providing blood flow to the nail and runs through the inside, or core of the nail. Nerves run through the quick, and if a nail is broken or cut too close, it can be painful and cause bleeding. Regular and consistent nail trimming can help to shorten the quick, making it easier for you and your dog to maintain healthy nails. Seven Reasons Why Trimming Your Dog’s Nails is Important Whether you have a dog that can easily tolerate having its nails clipped, or you have a pet that is petrified of the process, keeping your dog’s claws a sensible length is very important to their health and wellbeing. Regular trimming can: Prevent snagging on carpets and other floorings. This can result in breaking a nail and causing pain. Prevent curling round and ingrowing. Very long nails have the capability of growing long and curling back onto the footpad, especially the dewclaws. Prevent infection. Nails that are ingrown or broken set your dog up for a secondary infection. Prevent splayed foot. This is where the nails get so long that they reduce traction and cause your dog to slip on certain surfaces. Prevent deformed feet. Long nails can also cause undue strain on foot tendons over time, and as the long nails hit the ground, pressure puts force on the foot and leg structures. Prevent broken nails. The longer the nails, the greater chance of your dog getting those nails caught on something and breaking them. Prevent ingrown nails. Another drawback to long nails is the greater chance of developing ingrown toenails, especially the dewclaws. This is where the nails grow long and curve inward, potentially puncturing and growing into the footpad.

When you bring in your pet for their Temperament Test, we ask that you drop them off for 2-5 hours. Upon arrival, it is likely that your pet will be overly excited or anxious at their new surroundings, so this time frame allows us to really see how your pet operates in a large group. One of our trained daycare technicians will gradually introduce your pet to a closed-off portion of the daycare room. Once comfortable, we will introduce your pet to one of our ‘meet-and-greet pups. These are our submissive/passive dogs that have a gift for setting a calm vibe for their new friends. Then, your pet will slowly be introduced to a larger group of dogs. Keep in mind that our staff is trained to pick up on all your dog’s cues: breathing, body language, sounds, etc. While most dogs can pass the Temp Test, not everyone makes it through. This in NO way implies that you have an aggressive or antisocial pup. This simply means that they were unable to adapt to these specific surroundings in a way that our staff (and your pup) was comfortable with. You are welcome to retake the Temp Test if your pup did not pass later once discussed with Management. (Sometimes they are just having an off day). A daycare technician will discuss your pet’s test with you, in detail, at the time of pickup.

Where do we begin? Doggy daycare is more than just a play date for your pet. In addition to the convenience and peace of mind it provides pet parents, it also does some amazing things for their pets. Dogs who attend doggy daycare are less anxious, which means they suffer less from separation anxiety and display less destructive behaviors like chewing or soiling in the home. They are more apt to follow commands as these commands are reiterated throughout the day by daycare staff. They are more social and less fearful of the unknown. They are also more fit due to the excess activity. Most of all, dogs who attend daycare on a regular basis are just happier dogs. The physical and mental stimulation of being in a pack is something that all dogs inherently crave. They look forward to seeing their pack-mates, playing the games, getting the extra rush of dopamine, and coming home a happy, tired, pup. Who wouldn’t love that?

At Pampered Paw Resort, we respect your decision to keep your dog intact. Our daycare regulations are designed solely for the safety of the pack, not to pass judgment. Intact dogs are not always a good match for an open play environment such as doggy daycare. Having intact dogs means that they’re likely to impregnate other dogs or get impregnated. They are also more likely to hump other dogs that they haven’t been exposed to. While we don’t discourage pet parents from keeping their dogs intact, we do require that they are spayed/neutered by 8 months of age to ensure that they are safe in our daycare environment. Spaying and neutering can curb behaviors that could otherwise prevent your dog from being accepted into the pack. It also maintains balance and fair play, as intact dogs have a higher drive to protect toys, spaces, and even other dogs. Spaying and neutering your dog gives them a chance to play with others without being overly possessive with their friends, so one dog doesn’t stand out more than the others.

Just like children playing on playgrounds, in daycare, or at school, they can get hurt from time to time, Dogs playing with each other in a daycare setting can get hurt too. Dogs play with their mouths and paws and like to wrestle around on the ground with each other. Because we have a high number of staff in the play areas and because of the training our staff is required to complete, injuries are rare. If injuries do occur, you (not Pampered Paw Resort) are responsible for any medical expenses for your dog, as you would be for a child. Our staff is trained to handle minor cuts and scratches. Pampered Paw Resort is CPR & FIRST AID CERTIFIED. You need to be sure that you are comfortable with this before allowing your dog to play in playgroups. Most owners find that the benefits of allowing their dog to play outweigh the risks.

  1. Be sure we have your email 2. Be sure your dog has completed a Meet n Greet 3. Log onto www.pamperedpawresort.com 4. On the Home Page click on Book Now 5. Sign in as an Existing Client 6. Enter your email address, you will be prompted to enter a password 7. You are now signed up and can access your personal and dog information, vet details, and upload pictures of your dog as well as their vaccine records. 8. Click on daycare or overnight stay, check-in/check-out, number of pets, pets name, and click on Make Booking. The same procedure is done for overnight boarding. 9. For our client’s convenience you may add a credit card to your profile for fast check out.

We are happy to feed or medicate your pet during their day! Simply drop off the food and medications when you check in your pup, along with detailed instructions, and we’ll be sure that they get a private kennel to relax, eat and take their needed medications before returning to the pack.

Here are a few important facts: • Like the common cold, Canine Cough causing organisms are normally airborne • It is often seasonal and hits a large area at one time • Canine Cough is not the same as Covid-19 • Canine Cough can be contracted at dog parks, kennels, daycares, veterinary offices, pet shops, and even your backyard. • Canine Cough is not preventable with increased cleaning, it is an airborne disease • The Bordetella vaccine does NOT guarantee your dog will not contract Canine Cough as there are numerous strains. • The following are the main symptoms you may notice, gagging, honking cough, sneezing, nasal drainage, and sneezing. • Pampered Paw Resort requires our clients to have a Bordetella booster every 6 months Q & A: WHAT IS CANINE COUGH? Canine Cough, medically known as Infectious Tracheobronchitis, is a highly contagious upper-respiratory infection, spread by air-borne pathogens. The incubation period, or the start of symptoms, is roughly 3 to 14 days. The main symptom is a loud, honking cough, sometimes accompanied by sneezing and nasal discharge. These symptoms can last anywhere from a few days to several weeks. Although this coughing is very annoying, it usually does not develop into anything more serious, but it is recommended to be treated by a vet. It can lower the dog’s resistance to other diseases, making it susceptible to secondary infections. CAN PAMPERED PAW RESORT PREVENT MY DOG FROM CATCHING CANINE COUGH? Unfortunately, no amount of supervision, sanitation, or personalized care can fully prevent a dog from catching an airborne virus. However, as trained professionals, Pampered Paw Resort is 100% proactive against Canine Cough. We educate our staff and clients, require vaccinations, turn away sick dog(s), are constantly on the watch for symptoms, and immediately isolate any dog(s) showing signs of Canine Cough. CAN MY DOG BE VACCINATED TO BE PROTECTED FROM CANINE COUGH? Somewhat. It is important to understand that the Bordetella vaccination given to prevent this virus was created based on one viral strain. Like the Flu, over 100 different strains of the virus exist. Some strains are not included in any of the vaccinations. Therefore, in some cases, there is no prevention against Canine Cough. Also, vaccines against Canine Cough are not always given as part of a dog’s typical vet visit. Please explain to your veterinarian that your dog(s) comes to Pampered Paw Resort and needs the Bordetella vaccination to come to daycare and boarding. We do require a booster to be given every 6 months IS THIS VIRUS AN ONGOING PROBLEM? No. Like the Flu, Canine Cough is seasonal and tends to affect an entire area at one time. When veterinarians begin to see cases, they normally see a pattern in their patients; many recently visited the same facility, dog park, vet hospital, or a variety of dog-friendly areas. However, many dogs who catch the virus never left their neighborhood. After a period, the veterinarians may not see another case for months. DOES CANINE COUGH OCCUR ONLY IN DAYCARE/BOARDING FACILITIES? No. Since this virus can be present anywhere and travel considerable distances through the air, it can affect any canine, even one who never leaves its own backyard. Dogs can also be exposed while running loose or while being walked near other dogs. Nevertheless, Canine Cough is more likely to occur where the concentration of dogs is greater, like at a doggy daycare, veterinary office, dog park, etc. HOW IS IT CURED/TREATED? Just like the common cold, Canine Cough is viral and cannot be cured; it simply must run its course. However, antibiotics and cough suppressants may often be prescribed to prevent secondary infections, although these medications do not attack the virus itself. If your dog is eating well and hydrated, and acting like themselves, they’ll most likely feel better in a week or two.